Business Services in ServiceNow
Business services are a category of business activities that do not produce a tangible product but support other business functions such as finance, procurement and shipping. These services are a key part of most businesses and they help to keep companies profitable by aligning their IT assets with the needs of their employees and customers.
The Business Services section of ServiceNow includes a number of dashboards that display the health, availability and risk metrics for the services you manage. You can use this information to make informed decisions about the services you maintain, reschedule or cancel services and monitor the performance of your service operations.
Design and Experience
One of the primary challenges facing top managers of service-oriented businesses is defining their offering. The prevailing mental image of the way things work in business is that products have physical presence, while services are intangible.
In contrast, service-oriented companies must be more creative in their marketing efforts and must consider how their offering can deliver a customer experience that sets them apart from the competition. The service experience may include convenience, friendly interaction, or a high degree of customization and flexibility.
It also involves a degree of innovation and agility in meeting customer needs, especially the needs that aren’t always met by other businesses. Unlike product-oriented businesses, where the product can be sold in bulk or stored for the future, the service experience is typically delivered in a small series of visits.
The service business is a growing sector in the economy and it has contributed significantly to job creation. This is because business service industries employ a wide range of skills and expertise.
Some of the most common business services are:
Logistics (including travel and facilities)
These businesses provide services that ensure the smooth operation of the various activities of a company such as shipping, waste handling, staffing, administration, security and transport. They also assist companies in achieving their goals by ensuring that the necessary resources are available at all times and that their employees are provided with a safe and healthy workplace environment.
Media and Marketing
This group of business services encompasses a wide range of services that are used to promote a company and its products. These services can include advertising, promotion, public relations and sales outsourcing to name a few.
Legal and Taxation
Another important business service is legal services. This is because companies have to protect their assets and liabilities and often require legal counsel. Almost all companies, from large corporations to small, hire an outside firm to provide legal services for them.
Software and IT Services
This type of business service helps a company to update or enhance its technology devices, such as computers, telephones and mobile phones. It also provides anti-virus protection and updates the applications that run on these devices.
These services can be offered at any location, and they are sometimes even offered on site. These services can be a great way to attract potential clients and make the process of working with you easier and more convenient for them. They also allow for a niche service that can be offered to a specific group of clients or in a limited geographical area.